Frequent Asked Questions
We answer the questions you have
To enter the venue, you will need to show your ticket, which will be scanned for verification.
You must show photographic ID if requested by the Festival Organiser.On accessing the site your festival ticket will be exchanged for a card and a bracelet, strictly one per person. If you lose these, or they are in poor condition you may not be able to enter the premises. Both the card and the bracelet are personal and non-transferable so they must be kept in good condition. Check our website to inform you of the places and times of the exchange.
Once the ticket has been purchased, it can only be changed or refunded if the event is cancelled.
In the event of cancellation, the purchaser can request a refund within a period of thirty days from the date on which the cancellation is publicly notified, in the manner specified by the Festival Organiser by email.“Cancellation” is understood to be the suspension of more than half of the concerts scheduled.
The Festival Organiser reserves the right to alter or modify the programme.
Tickets will not be refunded if the Festival is cancelled due to bad weather conditions, natural disasters, closure of Spanish air space or for other reasons of force majeure over which the Festival Organiser has no control.
• RE-ENTRY TO THE VENUE WILL BE PERMITTED ONLY UNTIL 23.30 HOURS
• NO FOOD NOR DRINK ALLOWED INTO THE VENUE
• THERE ARE NO WARDROBE OR CLOAKROOM FACILITIES INSIDE THE VENUE
• ENTER THE SEA IS NOT ALLOWED
Minors under the age of 16 may enter the show, having purchased a ticket, but they must be accompanied by a parent or tutor. Tutors should bring documentation identifying them as such. All children from 16 years may enter the venue under the same conditions as adults without being accompanied.
Throughout their stay at the venue, the accompanying adult will be responsible for all the minor’s actions. Both the accompanying adult and the minor must at all times carry their identity document in order to present it when requested by Festival Organiser to prove their identity. Citizens of other countries must carry the relevant documents from their own country.
To make this possible, on entering the venue it is necessary to submit the following documentation:-If the accompanying adult during the show is the parent or legal tutor: both the child and the guest must present their ID card, marriage certificate, passport or both legal document certifying the parent-child relationship or responsibility for the minor.
In addition to the relevant documents, parents or guardians must have a valid ticket.
At all times both as the minor and the accompanying adult, must bring their ID or passport so that if requested by the staff of the organization they are able to prove their identity. Foreigners must provide the appropriate documents from their country of origin. Both the authorization of assistance as exculpatory document may be collected and completed at the entrance of the venue.
The Festival Organiser points out that current legislation expressly prohibits the sale of alcohol and cigarettes to anyone under the age of 18. Each minor under the age of 18 will carry a bracelet that will mean that they are not able to buy alcohol. The minor shall at all times wear this bracelet visible, and also carry ID.
Failure to comply with the above requirements will be grounds for expulsion from the venue and will not give the right to refund of the price paid for the entry of the child.
The Festival Organiser cannot guarantee the authenticity of your ticket if it has not been purchased at one of the official points of sale. Tickets must not be resold. The Festival Organiser is not responsible for any loss or theft of tickets.
The ticket holder shall be held responsible if a copy is made of their ticket.
Festival Organiser will not allow the ticket holder entry into the venues in any of the following circumstances:
- The ticket is incomplete, altered, ripped or shows signs that it may be a counterfeit.
- The ticket holder behaves violently or publicly incites hate, violence or discrimination based on background, race, gender, faith, personal opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance. This also relates to ticket holders who behave aggressively or cause any disturbance outside or at the entrance, anyone carrying a weapon or an object that could be used as such and anyone wearing clothing or symbols or carrying objects that may incite violence or are seen to support activities that are contrary to basic human rights as recognised by Law and the Spanish Constitution.
- The ticket holder displays any symptoms of intoxication or of taking or having taken drugs or narcotic substances.
Right of entry means that under no circumstances will entry be denied to the ticket holder for reasons of background, race, gender, faith, personal opinion, disability, sexual orientation, gender identity or any other personal or social circumstance or condition.
On entering the venues, the public may, by Law, be subject to a search. Objects deemed dangerous by the Festival Organiser or that are banned by Law, will not be permitted. No type of drink is allowed into the venue.
3. Festival Organiser can deny entry or expel the ticket holder from the venue if he or she does not follow instructions given by staff, if there is any reasonable prediction that the ticket holder or other members of the public may be at risk or in danger or if the ticket holder is in an apparent or potential state of intoxication. The ticket holder is under all circumstances personally liable for his or her own actions or omissions, should they cause injury to people or damage to property.
4. Possession of a ticket does not give the ticket holder or third parties the right to use that ticket or its contents for the purposes of advertising, marketing or promotional activities (including competitions, gifts and/or draws) associated with the ticket holder or third parties.
The advertiser and/or unauthorised user will be liable for any losses or damages caused in the case of non-compliance with this rule.
These activities will be traced on the Internet in order to establish who is responsible.
WHAT IS AN RFID WRISTBAND?
The RFID wristband is a wristband with an RFID chip in it that acts as your electronic wallet and can grants you access to certain gates and also acts as your electronic wallet, allowing you to make purchases without the hassle of cash or card transactions.
HOW DO I GET MY WRISTBAND?
As you enter the festival you will exchange your ticket for your own RFID wristband.
HOW DOES IT WORK?
Your RFID wristband is used to access the festival and to pay for food, drinks and merchandise within the gates. After ordering, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.
CAN I PAY WITH CASH OR CARD INSTEAD OF WITH MY WRISTBAND?
No. Barcelona Beach Festival is a fully cashless festival, which means that the only way of paying for goods is with your wristband.
HOW DO I PUT CREDIT ON MY WRISTBAND?
You can do this in two ways:
Top-up your wristband in advance while you’re buying your ticket or any time after the ticket purchase leading up to the event. This is a great way to avoid any queues at the top-up stations
Wait until you’re inside the festival gates and load your wristband with credit at any one of the top-up stations
WHAT HAPPENS IF I RUN OUT OF CREDIT?
No problem. Visit any one of the Top-up stations to reload your card…as many times as you’d like
HOW DO I KEEP TRACK OF MY BALANCE?
You will be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up station, or Customer Service point. Simply ask for a balance check, tap your wristband against one of the readers and instantly know your balance
SO, WHAT IF I HAVE LEFTOVER CREDIT WHEN THE FESTIVAL ENDS?
You have the option to recover your balance from € 4.
The term for requesting a refund will be opened once the festival is over and we will inform you of the period.
CAN I SHARE MY WRISTBAND WITH A FRIEND?
No, because each RFID tag on each wristband is associated with one individual customer. Wristbands that have been removed, cut, or visibly tampered with will not be accepted as valid.
CAN I INVITE MY FRIENDS BY PAYING FOR THEIR GOODS?
Of course! Your friends will be more than happy for you to buy them a drink with your wristband.
WHAT’S SO GREAT ABOUT THESE WRISTBANDS?
RFID wristbands present many great benefits to YOU. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of cash or waiting for your card transaction to be accepted. It’s also super easy to use!
CAN LOST OR STOLEN WRISTBANDS BE TRACKED?
If your wristband is stolen off your wrist (very unlikely) or gets lost (also very unlikely) you can get a replacement. However, please keep in mind that your wristband is similar to cash, if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost. None of your personal data is stored on the wristband, so don’t worry about that.
I’M STILL A BIT CONFUSED, HOW CAN I GET HELP?
No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple
I STILL HAVE SOME DOUBTS
Do not worry! Come to the Festival and our staff will help you throughout the festival.
You can also write to us at: firstname.lastname@example.org we will be happy to answer all your questions.